Privacy Policy

WHO WE ARE

Our website address is https://mahjgo.com (collectively, the “Site”). The Site is operated by Pocket and Parcel LLC, doing business as MahjGo™ (“we,” “us,” or “our”), with a physical headquarters located in Eden Prairie, Minnesota.

INFORMATION WE COLLECT AND WHY WE COLLECT IT

Waitlist & Direct Contact

When you voluntarily sign up for the MahjGo™ waitlist or contact us directly via email, we collect your name and email address. We use this information to send you updates regarding product availability, launch timelines, and store news. You can opt out of these communications at any time.

Order & Billing Data

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely via encrypted third-party payment gateways), email address, and phone number. We use this information to:

  • Fulfill and ship your physical orders.
  • Process your payment details and prevent fraudulent transactions.
  • Provide you with invoices, order confirmations, and customer support.

Comments & Media

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. If you upload images to the website, avoid those with embedded location data (EXIF GPS), as visitors can download and extract location data from them.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience on our Site.

  • Functional Cookies: If you leave a comment or interact with an account portal, cookies may save your credentials for your convenience, so you do not have to enter them repeatedly.
  • Analytical Cookies: We may use analytics tools (such as Google Analytics) to track anonymous site traffic data, which helps us understand how visitors navigate the website and interact with our product pages. Usage of these cookies is in no way linked to any personally identifiable information on our site.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or lease your personal information to third parties. We only share your personal data with trusted third-party service providers strictly necessary to perform operational business functions, including:

  • E-Commerce and Payment Processors: To securely handle payment authorizations. NO ONE at Pocket and Parcel LLC can view or store your full credit card details online.
  • Shipping and Fulfillment Carriers: Passing your name and shipping address to third-party shipping services (such as USPS or UPS) to deliver your cards.
  • Legal Compliance: We may share your personal information to comply with applicable state and federal laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our legal rights.

SECURITY OF YOUR DATA

We take precautions to protect your information both online and offline. Wherever we collect sensitive information (such as payment text tokens), that information is encrypted and transmitted securely. Access to personally identifiable data is strictly restricted to employees or contractors who require it to perform specific billing or customer service tasks.

DATA RETENTION

When you submit your email address for our waitlist or place an order through the Site, we will retain your information for our records unless and until you ask us to delete it. If you leave a comment, the comment and its metadata are retained indefinitely.

YOUR RIGHTS OVER YOUR DATA

You may opt out of any future contact from us at any time. If you have an account on this site, have signed up for our waitlist, or have left comments, you can contact us to:

  • See what data we have about you, if any.
  • Request an exported file of the personal data we hold about you.
  • Request that we change, correct, or erase any personal data we hold about you (excluding data we are legally obligated to keep for administrative, legal, or security purposes).

CONTACT US

For more information about our privacy practices, questions, or to request data deletion, please contact us by email at info@mahjgo.com.