Shipping, Returns, and Warranty Policy

OVERVIEW

Thank you for shopping with us at MahjGo™ (a brand under Pocket and Parcel LLC). We strive to provide high-quality, premium playing cards and exceptional customer service.

If you have any questions regarding your order, returns, or refunds, please reach out to us at info@mahjgo.com.

RETURNS AND EXCHANGES

We are pleased to offer returns or exchanges for regular-priced items within 30 days of your purchase date. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return or exchange:

  • The product must be unused, unshuffled, and in the same premium condition you received it in.
  • The deck must be in its original, unopened, and sealed packaging.
  • A valid proof of purchase or original order receipt is required.

Final Sale Items: All sale or discounted merchandise, personalized/custom items, and gift card purchases are final sale and cannot be returned or refunded.

REFUNDS

Once your return is received and inspected by our team at our headquarters in Eden Prairie, MN, we will email you to confirm receipt and let you know whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7–14 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account or credit card statement again.
  2. Contact your credit card company; it often takes several business days for a refund to be officially posted.
  3. Contact your bank to check their processing times.
  4. If you have done all of this and still have not received your refund, please contact us at info@mahjgo.com.

SHIPPING YOUR RETURN

To return your product, please contact us first at info@mahjgo.com to initiate the process and receive our designated return shipping address.

  • Return Shipping Costs: You are responsible for paying your own return shipping costs. Original shipping charges are non-refundable.
  • Trackable Shipping: If you are returning an order, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Damaged in Transit: If an item arrives structurally damaged during initial shipping or is found to have a verified manufacturing defect, MahjGo™ will cover the return shipping costs or send a replacement deck. You must report shipping damage within 5 days of delivery by emailing photos of the damage and packaging to info@mahjgo.com.

TILE-TO-CARD TRANSLATION: NORMAL WEAR AND TEAR

Our MahjGo™ mahjong playing cards feature a professional pearlescent finish for a smooth, effortless glide. By purchasing and using our products, you acknowledge and agree to the following conditions regarding standard card play:

  • Natural Aging: Like any premium card stock, physical playing cards used for tabletop gaming are subject to normal wear and tear, friction, edge fraying, and cosmetic degradation from intensive shuffling, dealing, and “washing” the deck over time.
  • Cosmetic vs. Functional: Minor cosmetic wear from regular gameplay is natural and expected and does not qualify for replacement under warranty.
  • High-Frequency Environments: Products used in high-frequency or commercial environments (such as frequent club play, tournaments, or instructional classes) will experience cosmetic wear more quickly than products used for occasional residential play.

MANUFACTURING DEFECTS AND WARRANTY

We proudly stand behind the structural design and quality of our cards. Visible manufacturing defects, missing cards from a newly opened deck, or print alignment errors must be reported within 30 days of delivery.

To submit a manufacturing claim, please email info@mahjgo.com with:

  1. Your original proof of purchase.
  2. Clear photos of the specific printing or cutting flaw.
  3. A brief description of the issue.

Upon review, Pocket and Parcel LLC will, at its sole discretion, replace the defective product, issue a store credit, or provide an alternate resolution.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund directly to the original purchaser.

ORDER CANCELLATIONS

Orders may be canceled within 30 minutes of purchase by emailing info@mahjgo.com. Once an order has entered our automated packing and fulfillment process, cancellations are no longer possible, and you must proceed through our standard return process after the delivery arrives.